Shipping policy

Hey there! Thanks for shopping with Tides and Trees. We want to make sure your new clothes get to you as smoothly and quickly as possible. Here’s the lowdown on how we handle shipping so you know what to expect.

How Long Does It Take to Process My Order?

  • We usually get your order ready and shipped out within 1-3 business days (that’s Monday to Friday).

  • If you order on a weekend or holiday, we’ll start working on it the next business day.

  • Busy times (like sales or holidays) might slow us down a bit — processing could take up to 5 business days then.

Shipping Options & Delivery Times

Standard Shipping (Within [Your Country])

  • Carriers we use: USPS, FedEx, DHL, or local couriers (depending on where you are)

  • Delivery usually takes about 5-7 business days after we ship your order

  • Shipping cost is calculated at checkout based on your order size and location

Faster Shipping (If You Need It Sooner)

  • We offer faster options with FedEx, UPS, or DHL Express

  • Delivery in 2-3 business days after shipping

  • Extra cost applies — you can choose this at checkout

International Shipping

  • We ship worldwide with DHL Express, FedEx, or USPS International

  • Delivery time can vary widely — usually 7-21 business days

  • Shipping costs depend on where you live and the size of your order

  • Heads up: you’re responsible for any customs fees or import taxes your country might charge. It’s a good idea to check with your local customs office!

Where Can You Ship To?

  • We ship to most countries — if yours isn’t on the list, you’ll find out at checkout.

  • Some countries have restrictions, so if there’s an issue, we’ll let you know ASAP.

Tracking Your Order

  • As soon as your order ships, we’ll send you a confirmation email with a tracking number.

  • It might take a day or two for tracking info to show up in the system — don’t worry, it’s on its way!

What If Something Goes Wrong?

  • Lost or super delayed package? Email us at tidesandtrees.co@gmail.com with your order number, and we’ll help sort it out.

  • If your package arrives damaged, please let us know within 7 days and send some photos.

  • We’ll do our best to fix the problem — that might mean sending a replacement or giving a refund.

Double-Check Your Address!

  • Make sure your shipping address is correct and complete before you hit checkout.

  • We’re not responsible for lost or delayed packages due to wrong or incomplete addresses.

  • If you catch a mistake after ordering, reach out to tidesandtrees.co@gmail.com ASAP!

Multiple Packages

  • Sometimes your order might come in a couple of shipments so you can get your stuff faster.

  • We’ll send you tracking info for each package.

Returns & Exchanges

  • Need to return or exchange something? Check out our Return Policy for all the details.

Thanks again for choosing Tides and Trees! We’re excited to get your new clothes to you soon.

By placing an order, you agree to the terms outlined in this Shipping Policy.